Quality management
Quality management
During our professional career as a Málaga coach company, we have been distinguishing ourselves and consolidating ourselves as a benchmark company in the sector, for an excellent quality service in transport, providing our clients with maximum security and reliability in the organization of journeys and passenger transfers. in short, medium and long distances.
Autocares Mateos, as a bus company in Málaga, scrupulously complies with all current regulations regarding passenger transport by road and applicable regulations for coaches.
We are a company committed to the environment, which is why our entire fleet complies with the Euro IV and Euro V and Euro VI certification, since our coaches are equipped with the EGR system for gas recirculation, considerably reducing the emission of gases at the atmosphere. In addition, in 2017 we have managed to reduce Diesel consumption by 4%.
Continuing with our environmental commitment, during 2018 we have changed two old vehicles for two EURO VI C certified vehicles, thus achieving a reduction in the environmental impact of our activity, through the reduction of CO2 emissions.
At Autocares Mateos, all our buses are equipped with a superstructure resistant to overturning according to the ECE 66 standard and complying with all the requirements established by the EU. Buses and minibuses equipped with seats, which comply with the E.C.E. 66 of resistance of the anchorage of the seats and fireproof materials that comply with the law 95/28, including emergency exits through the roof, according to the R-36.003 regulation
QUALITY
Our Málaga coach company is aware of the importance of the sustainability of the activity over time and therefore has several pillars in the organization: being efficient in management, providing a quality service, with maximum environmental protection and betting on a globalized preventive management in relation to our staff.
Quality, Environmental and Occupational Health and Safety Policy
And to improve the activity and our relationship with the environment every day, we have implemented the appropriate management systems and in accordance with our principles:
ISO 9001 Quality Management System: continuous support in improving the provision of services and internal organization, in order to increase the satisfaction of our customers;
ISO 14001 Environmental Management System: guide for correct environmental management, and to be able to minimize/eliminate and adequately treat the negative environmental effects that derive from our activity
OSHAS 18001 Occupational Health and Safety Management System:
fundamental pillar to avoid accidents and occupational diseases as well as to increase the organization’s awareness of the benefits of optimal prevention management
UNE 13816 Management of Public Passenger Transport. One more step in service quality management, paying special attention to the needs and expectations of customers.
SICTED Destination Tourism Quality System – It is a project to improve the quality of tourist destinations promoted by the Spanish Tourism Institute (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP), which works with tourism companies/services of up to 30 different trades, with the ultimate goal of improving the tourist experience and satisfaction, read more here.
• Integral System of Tourist Quality in Destination (SICTED)
SICTED Destination Tourism Quality System – It is a project to improve the quality of tourist destinations promoted by the Spanish Tourism Institute (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP), which works with tourism companies/services up to 30 different trades, with the ultimate goal of improving the tourist experience and satisfaction, read more here.
